At your initial consultation you will be asked to complete and sign a pet record/care card. You will be required to advise of any known medical conditions at that time.  All necessary precautions will be taken during your dog’s groom to ensure their wellbeing and safety. However Paws n Puddles will not be held liable for any pre-existing conditions. If any condition is identified during the groom we will notify the owner of this to enable them to seek veterinary advice if required.

Please advise if your dog has ever shown aggression or bitten. Paws n Puddles will use muzzles should these be required to ensure the safety of both the dog and the groomer. Paws n Puddles reserve the right to cease the groom at any point due to displays of aggression. If this were to occur a percentage of the grooming fee will be levied.

The welfare of your dog is of utmost importance. If your dog is fearful of the grooming process Paws n Puddles will, to the best of their ability, work with any alternative procedures available to them.  However if your dog becomes too fearful or anxious Paws n Puddles reserves the right to cease the groom to maintain the welfare of your dog. If this were to occur a percentage of the grooming fee will be levied.

Severely matted/overgrown coats may result in having to clip close to the dog’s skin and irritation and skin nicks may occur from the shaving process. Paws n Puddles will not be held liable for any effects following the groom or problems that are discovered during grooming on a severely matted or neglected coat.  All costs must be paid for the grooming of the dog, including de-matting which is an extra cost, whether or not the groomer is able to complete the job. You will be asked to sign our Shave-Off Policy.

Photographs of your dog prior to, during and following the groom may be taken and used in Paws n Puddles’ Facebook page and website. Please advise if you do not agree to this.

Full payment is required at the end of the groom. Payment is accepted in cash only.

Cancellation of appointments will be charged at £15 unless 24 hours prior notice has been given.